At Winpro, customer satisfaction is important to us. We aim to provide a straightforward shopping experience and clear support if an eligible product needs to be returned or exchanged. Please review the policy below before submitting a request.
RETURN ELIGIBILITY
You may request a return or exchange within 7 days of receiving your order, provided that the item:
- Is unused, unworn and unwashed.
- Is in its original condition with all tags and packaging intact.
- Has no stains, odours, damage or signs of use.
- Is accompanied by the original invoice or valid proof of purchase.
Items that do not meet these conditions may not qualify for a return or exchange.
NON-RETURNABLE ITEMS
The following products cannot normally be returned or exchanged:
- Customised sportswear, team uniforms or personalised products.
- Products printed or embroidered with names, numbers, logos or custom branding.
- Clearance, sale or promotional items, unless they are damaged, defective or incorrect.
- Gift cards, where applicable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective or incorrect product, contact customer support within 48 hours of delivery. Include your order number, a description of the issue and clear photographs so the team can review the case promptly.
EXCHANGE POLICY
Eligible exchanges may be accepted for:
- Size changes, subject to stock availability.
- Confirmed manufacturing defects.
- Incorrect products received.
If the requested size or replacement product is unavailable, you may be offered an alternative product of equal value or store credit, subject to approval.
REFUND POLICY
After the returned product has been received and inspected, Winpro will notify you whether the refund has been approved.
Approved refunds will be processed to the original payment method within 7-10 business days. The time required for the amount to appear may also depend on the payment provider.
Original shipping charges are non-refundable unless the return is caused by a Winpro error or a confirmed defective product.
RETURN SHIPPING
- Customers are responsible for return shipping costs unless the product is defective, damaged or incorrectly supplied by Winpro.
- Use a trackable delivery service and package the product securely. Winpro cannot be responsible for return parcels lost or damaged in transit.
HOW TO REQUEST A RETURN OR EXCHANGE
- Contact customer support through the Contact Us page, email or WhatsApp.
- Provide your order number and explain the reason for the request.
- Wait for return instructions and approval before sending the product.
- Pack the item securely in its original packaging and send it to the confirmed return address.
ORDER CANCELLATION
An order may be cancelled before it has been processed or dispatched. Once an order has been shipped, it cannot be cancelled and will instead be handled under this Return and Exchange Policy.
POLICY UPDATES
Winpro may update this policy when necessary. The version published on the website at the time of the request will apply, subject to applicable consumer law.